Pre-release information. Export Preflight is not currently offered for sale. This website does not take payments.

Support

Need help with a scan, a CSV report, or access to Pro?

What to include

Your plugin and Figma Desktop versions, operating system, and scan scope.
What you expected, what happened, and the steps that reproduce it.
A small redacted screenshot or synthetic example only if needed.

Do not send passwords, verification or recovery codes, card details, a full working design file, or a complete CSV containing confidential names. We will ask for the minimum additional information if necessary. See the privacy policy for how support messages are handled.

Response times

We aim to reply to customer support emails within three business days. A first reply may acknowledge the issue and request details; it is not a promise of a fix or a refund within that time. Support is provided by an independent developer in Japan. Response times are targets for replies, not round-the-clock live support or guaranteed resolution times.

Future purchase and refund questions

Export Preflight is not currently for sale. If a paid version is released, Figma will manage checkout and purchase support. For payment or refund requests, use the help options in your Figma purchase record or Figma Support. We cannot promise or directly process a refund. For a paid purchase that appears locked, tell us the account context and error message without sending financial credentials.

Security and privacy

For a possible security issue, use the subject “Security: Export Preflight” and describe the impact without including sensitive design contents. We will arrange a suitable way to exchange additional details if needed. For privacy requests, use “Privacy: Export Preflight”.

Read the FAQ for scan limits, filename estimates and troubleshooting.